FAQs

Frequently Asked Questions (FAQs)

Here, we aim to provide clarity and answers to common questions about our products, services, and policies. If you don’t find the information you need here, feel free to reach out to us at WhatsApp. We’re here to you.

1. What materials do you use in your jewellery? +

We use 925 sterling silver and 14K/18K gold, set with certified natural diamonds.

2. Are your diamonds CVD? +

Yes, all our diamonds are 100% CVD and certified for authenticity and quality.

3. Will silver jewellery tarnish over time? +

Sterling silver can tarnish naturally over time when exposed to air and moisture, but proper care can prevent this.

4. Is your gold jewellery hallmarked? +

Yes, all our gold jewellery is BIS hallmarked for authenticity and purity.

5. Do you ship internationally? +

Absolutely! We offer customization services—whether it's an engraving or a design tweak, just get in touch.

7. What is your return policy? +

We offer easy returns/exchanges within 7 days of delivery, provided the jewellery is unworn and in its original packaging.

8. Do you provide certificates with your diamond jewellery? +

Yes, all diamond jewellery comes with a certificate of authenticity.

BitFeex Toys